
A SIEPRO Technical Service Agreement enables you to easily bundle a wide range of services into a single annual agreement. The SIEPRO TSA is ideal product for customers that wish to obtain maiximum productivty from their installed equipment and minimize their overall maintenance costs. It is becoming increasingly difficult for end users to maintain all the skills required to keep production running. With a SIEPRO TSA, you pick the services you need to meet your special requirements or fill gaps in your organizations capabilities.
SIEPRO TSA's come in three basic packages, Silver, Gold and Platinum. In addition to these basic packages we offer a large portfoliio of productized services that can be added to your SIEPRO TSA or purchased stand alone. When adding service products to a TSA, you can realize substantial savings via the escalating Silver, Gold or Platinum discounts. The basic package features are illustrated below.
Product | Standard | Silver | Gold | Platinum |
|---|
Full Online Access | Yes | Yes | Yes | Yes |
| | | | |
Technical Support | M-F 8AM-5 PM 2 hr response | M-F 8AM-5PM Priority | 24x7x365 Priority | 24x7x365 Priority and Account Laision |
| | | | |
Software Updates | No | No | Yes | Yes |
| | | | |
SIEPRO Product Discount | No | 10% | 15% | 20% |
| | | | |