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Tanking The Guess Work Out Of Fuel Levels

Midtex Oil

Why is it that the biggest customers wait until 4:30 in the afternoon to let you know that they’re going to need fuel in the morning?

That’s how it seems in San Antonio to Mark Seaman of  Midtex Oil.  “They call at 4:30 after we’ve already dispatched jobs for the next day for outside loads,” Seaman says with a wry smile.  That leaves only one thing to do. Rework the schedule and reroute the trucks.  Seaman now will have to tell another customer to expect fuel later in the day or first thing the following morning.  To appease the big customer, he must risk aggravating a smaller account.

Case Study - Midtex Oil
 
 

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