In-House Repair
Continuous Gas Analyzer Service
In the event it is necessary to return an assembly for repair, the same high-quality standards used in manufacturing and testing the assembly are used in our repair process. Not only do you get a 90-day warranty on all repair work, but professional technicians will upgrade your unit with the latest revisions. We'll also provide a service report detailing the work we performed.
Identified repairs are carried out on short notice in certified repair centers. To shorten downtimes, certain devices and components can also be replaced from an exchange pool.
If necessary, devices associated with a plant stand still are returned with in a defined repair time by express delivery. This permits customers to significantly shorten the device downtime, and to minimize effects on the process.
On-Site Repair
Continuous Gas Analyzer and Process Gas Analyzer Service
To serve the comprehensive needs of our customers, we offer a wide variety of on-site support services. Siemens Customer Service representatives are available for start-up, remedial/preventative maintenance, troubleshooting and spare parts management, as well as operations and maintenance training specifically tailored to your applications. Our capabilities run from a short call of a few hours to multiple, full-time personnel on-site. And they are available 24 hours a day to address your needs.
Our service representatives are professionals who have the entire resources of Siemens at their disposal. When you have one of our service representatives at your site, you have someone with a wide base of experience on your specific equipment. The technical support staff is continuously kept abreast of updates or improvements available to your equipment, as well as impending new product releases. Through our service representatives, we are able to tailor our capabilities to your specific requirements.
More Info
Customer Service Brochure
Direct Contact
In-House Repair
Carolyn Watson
carolyn.watson@siemens.com
On-Site Repair
Repair Service
saasupport.sea@siemens.com
Technical Support, Service, Spare Parts, Training
Phone: 1-800-448-8224 (U.S. Only - 24-hr)
Phone: 918-662-7030 (Outside the USA)
Fax: 918-662-7482 - Spare Parts and Technical Support
Fax: 713-939-9201 - Service and Training