Powerful Ideas and Reliable Solutions
The ACCESSTM Energy Management and Control Systems from Siemens are complete enterprise solutions that help you manage your businesses energy cost and availability. ACCESS solutions deliver an almost unlimited stream of total facility data related to your operation's energy consumption and vulnerability to electrical power disturbances. Harnessing this information will give your operation the ability to make more informed decisions when it comes to preventive maintenance, troubleshooting, power quality improvements and much more.
When it comes to ACCESS, you and your company are supported by three groups, each with their own speciality. Though separate, all threee key groups work together in harmony to sure you have the solutions, commissioning, services you need.
Business Developement Managers
Across the nation, Siemens has the most successful and experienced Business Development Managers(BDM) in the Power Monitoring business today. Our Business Development Managers help solve customer problems by implementing ACCESS engineered solutions that are geared to your needs or specifications.
They are dedicated to working with your organization as a single-source contact from specification to installation, providing you comfort and accountability. This comprehensive, one-to-one relationship means you avoid the headaches and complications that arise when dealing with multiple vendors and supply contracts relating to your mission-critical applications.
In addition to their comprehensive knowledge of Siemens products and solutions, our Business Development Managers know how to seamlessly integrate products from various manufacturers into the ACCESS solution. This flexibility has proven extremely valuable to customers on many occasions. It's part of the reason why Siemens has developed more interfaces to other manufacturer's products than any other power monitoring supplier.
Application Engineers
Siemens Application Engineers(AE) are highly skilled professionals who understand how to combine the best ACCESS software and hardware to create solutions that exceed our customer's expectations. They are proficient in providing a variety of custom solutions including:
Graphic Interface Development
Preconfigured Metering and Data Logging
Customized Reports
Web-Based Data Access and Analysis
Power Quality Assessments
System Integration
Utilizing our comprehensive resources and expertise, factory-witness testing of even the most complex systems can be simulated in our ACCESS development lab. This allows our Application Engineers to illustrate the power and performance of your specialized ACCESS system. Prior to installation they also test each custom developed platform to ensure a rapid and reliable commissioning schedule.
Technical Support Services
Regardless of whether you're on the East coast or West coast, our Siemens ACCESS service support staff can upgrade, repair or report the performance of your system using WebEx Remote support, a secure browser-based interface.
With the customer's approval, our service engineers can instantly view, diagnose or walk customers through application issues on-line. When remote PC connections are not available, our support engineers are still there to help you over the phone, through User Voice Help.
Since, our ACCESS systems operate around the clock, we offer a variety of maintenance and service programs. It's these flexible services, coupled with the security of reliable performance that will keep your systems operating for years to come.
In addition to these services, we recognize that proper and complete user training is a key step towards helping you optimize your ACCESS system. Therefore, we offer customer training courses that are un matched in the industry. Passing our knowledge of your power monitoring system over to you is just as important to us, as it is to you. Whether you want to become a more adept ACCESS power user or expand your knowledge of customizing applications, our support service engineers are ready to show you how.