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The Process Automation Technical Service and Customer Support team offers you
an extensive range of services to meet your company’s needs. We recognize the significant investment you have made in acquiring
and implementing your process automation system and are here for you when you need our help.
Our standard service helps provide you with unlimited weekday technical support for current products,
combined with our flexible SIEPRO Technical Service Agreements to help you maximize your Overall Equipment Effectiveness (OEE), and
ultimately, your return on investment.
Read
more below.
For more PAS information,
visit our web site.
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| Introducing
the PAS Customer Support TeamThe PAS Support Team located in the U.S. has an average of 20 years of
experience to help you.
With backgrounds in project and system engineering, R&D, field service, IT, training, and manufacturing, our support
engineers have a unique understanding of how our products and technologies are applied in the field.
Support engineers listen to you, confirm an understanding of the issue, and offer a solution.
Our customer support hotline is available 24/7, at our toll free number 1-800-333-7421 or online. | | |
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| Service and Support Web Portal - Free to All Users!
The Service & Support Web Portal provides a global platform for data sharing, including specific product information
and quick answers to unique questions. You and your peers can visit the web portal for free; no registration is required.
Among other services, the
Portal offers several interactive services, including:
 | Submit a question to Technical
Support via the Online Support Request at any time, for free. The
online Support Request is seamlessly integrated with our comprehensive call tracking software used globally by our Siemens
Technical Support Centers. All inquiries are automatically directed to the appropriate Support Center for prompt and efficient
handling. | | Converse with other users in the
Technical
Forum. Ask about specific applications and unique configuration challenges, and share your experiences with Siemens
products and technology, from any location, at any time of the day. | | Login to
create custom manuals in My Documentation Manager. You can also store frequently referenced manuals in one convenient
web location. When you create a custom manual from existing manuals, you have the option to activate Automatic Notification
to receive an email when any one of the original source manuals is updated. | | Visit one of our new Product View Pages for comprehensive information on a specific
product, including active links to the milestones of the product life-cycle, version information, the most frequently viewed articles
for the product, images of the product, and if applicable, AutoCAD drawings. For example, if you’re interested in
PCS 7/APACS+ OS Server Pack V7.0, visit
the Product View page now. | | Subscribe to one of our Newsletters
and you will receive the latest updates on specific products and topics, all customizable to your specific interests and site needs. |
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| PAS Support team helps customers during hurricaneWhen Hurricane Ike and Gustav hit
the Gulf Coast of Texas and Louisiana, US-based chemical companies needed support, and Siemens was right there to help.
Once the storms passed,
the Siemens PAS Technical Support Center processed support calls for these companies during their plant shutdown,
recovery, and startup processes.
Everything from dispatching
the incoming calls to exediting emergency shipment of parts, was carefully planned to minimize the effort for our customers in
an already stressful situation. | |
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| | Tony Serrao
Manager, Customer Support
Siemens Energy & Automation, Inc.
1201 Sumneytown Pike
Spring House, PA 19477
215-646-7400 x2124 |
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